Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. You receive a "Paint cannot save this file." error message when you try to save changes to a picture in Windows XP Service Pack 2

You receive a "Paint cannot save this file." error message when you try to save changes to a picture in Windows XP Service Pack 2

Symptoms

You try to save the changes to a picture that uses the Exchangeable Image File Format (EXIF) in Microsoft Paint. The picture is not saved, and you receive the following error message:
Filename.jpg

Paint cannot save this file. Save was interrupted, so your file has not been saved.
You cannot edit or save changes to the picture.

↑ Back to the top

Cause

This problem may occur when the size of the EXIF-formatted picture is between 63,487 bytes and 65,535 bytes.

↑ Back to the top

Workaround

To work around this problem, follow these steps:
  1. Make a backup copy of the picture to prevent the loss of your picture.
  2. Open the picture in Windows Picture and Fax Viewer. To do this, in Windows Explorer, right-click the picture, point to Open With, and then click Windows Picture and Fax Viewer.
  3. Click either Rotate Clockwise or Rotate Counterclockwise.
  4. If you are prompted to continue, click Yes.
  5. Click either Rotate Clockwise or Rotate Counterclockwise as many times as needed to rotate the picture 360 degrees.
  6. Click Copy To to save the changes to your picture.

↑ Back to the top

Keywords: kbprb, kb

↑ Back to the top

Article Info
Article ID : 889884
Revision : 3
Created on : 4/17/2018
Published on : 4/17/2018
Exists online : False
Views : 332