The Lsntsmex.exe process crashes when an Exchange Server 2003 user replies to an e-mail message that contains a Lotus Notes DocLink

An IBM Lotus Notes user sends an e-mail message that contains a Lotus Notes DocLink to a Microsoft Exchange Server 2003 user. When the Exchange Server 2003 user replies to the message, the Lsntsmex.exe process crashes. Additionally, the following events are logged in the Application event log on the server that is running Exchange Server 2003:

Event Type: Error
Event Source: MSExchangeNOTES
Event Category: Exchange to Notes Conversion
Event ID: 1
Description: Operating system error {WIN32:32(The process cannot access the file because it is being used by another process.)} from eraseFile

Event Type: Error
Event Source: MSExchangeNOTES
Event Category: Exchange to Notes Conversion
Event ID: 8217
Description: Message is looping, returning non-delivery report to sender. Message ID: c=US;a= ;p=LEOEX;l=LEONOTES-050607112741Z-3

Note The Lsntsmex.exe process is a part of the Microsoft Exchange Connector for Lotus Notes.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.