Method 1
Fix it for me
To fix this problem automatically, click the
Fix it
button or link. Click
Run
in the
File Download
dialog box, and then follow the steps in the Fix it wizard.
Fix this problemMicrosoft Fix it 50356 Notes- This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
- If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
Let me fix it myself
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To
resolve this issue yourself, follow these steps:
- Click Start, click Run,
type Regedit.exe, and then click
OK.
- Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
Folders
- In the right pane, verify that the values are the same as
the values in the following table. If each value matches the table, go to step
7.
For Windows XP and for Windows Server 2003Value name | Type | Value data |
---|
AppData | REG_EXPAND_SZ |
%USERPROFILE%\Application Data |
Cache | REG_EXPAND_SZ |
%USERPROFILE%\Local Settings\Temporary Internet Files |
Cookies | REG_EXPAND_SZ |
%USERPROFILE%\Cookies |
Desktop | REG_EXPAND_SZ |
%USERPROFILE%\Desktop |
Favorites | REG_EXPAND_SZ |
%USERPROFILE%\Favorites |
History | REG_EXPAND_SZ |
%USERPROFILE%\Local Settings\History |
Local AppData | REG_EXPAND_SZ |
%USERPROFILE%\Local Settings\Application Data |
Local Settings | REG_EXPAND_SZ |
%USERPROFILE%\Local Settings |
My Pictures | REG_EXPAND_SZ |
%USERPROFILE%\My Documents\My Pictures |
NetHood | REG_EXPAND_SZ |
%USERPROFILE%\NetHood |
Personal | REG_EXPAND_SZ |
%USERPROFILE%\My Documents |
PrintHood | REG_EXPAND_SZ |
%USERPROFILE%\PrintHood |
Programs | REG_EXPAND_SZ |
%USERPROFILE%\Start Menu\Programs |
Recent | REG_EXPAND_SZ |
%USERPROFILE%\Recent |
SendTo | REG_EXPAND_SZ |
%USERPROFILE%\SendTo |
Start Menu | REG_EXPAND_SZ |
%USERPROFILE%\Start Menu |
Startup | REG_EXPAND_SZ |
%USERPROFILE%\Start Menu\programs\Startup |
Templates | REG_EXPAND_SZ |
%USERPROFILE%\Templates |
For Windows Vista, Windows 7 and Windows Server 2008Value name | Type | Value data |
---|
{374DE290-123F-4565-9164-39C4925E467B} | REG_EXPAND_SZ | %USERPROFILE%\Downloads |
AppData | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming |
Cache | REG_EXPAND_SZ | %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files |
Cookies | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Cookies |
Desktop | REG_EXPAND_SZ | %USERPROFILE%\Desktop |
Favorites | REG_EXPAND_SZ | %USERPROFILE%\Favorites |
History | REG_EXPAND_SZ | %USERPROFILE%\AppData\Local\Microsoft\Windows\History |
LocalAppData | REG_EXPAND_SZ | %USERPROFILE%\AppData\Local |
My Pictures | REG_EXPAND_SZ | %USERPROFILE%\Pictures |
My Music | REG_EXPAND_SZ | %USERPROFILE%\Music |
My Video | REG_EXPAND_SZ | %USERPROFILE%\Videos |
NetHood | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Network Shortcuts |
Personal | REG_EXPAND_SZ |
%USERPROFILE%\Documents |
PrintHood | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Printer Shortcuts |
Programs | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs |
Recent | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Recent
|
SendTo | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\SendTo
|
Start Menu | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu
|
Startup | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup |
Templates | REG_EXPAND_SZ | %USERPROFILE%\AppData\Roaming\Microsoft\Windows\Templates |
- If any Name, Type, or Value does not match the table in
step 3, right-click the Value name, and then click
Delete.
- In the left pane, right-click User Shell
Folders, point to New, click Expandable
String Value, type the Name value that you want from the table in step
3, and then press ENTER.
- Right-click the value that you created in step 5, click
Modify, type the value in the Value data box
for the Value name, and then click OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell
Folders
- In the right pane, verify that the values are the same as
the values in the following table. If each value matches the table, go to step
12.
For Windows XP and for Windows Server 2003Value name | Type | Value data |
---|
Common AppData | REG_EXPAND_SZ |
%ALLUSERSPROFILE%\Application Data |
Common Desktop | REG_EXPAND_SZ |
%ALLUSERSPROFILE%\Desktop |
Common Documents | REG_EXPAND_SZ |
%ALLUSERSPROFILE%\Documents |
Common Favorites | REG_EXPAND_SZ |
%ALLUSERSPROFILE%\Favorites |
Common Programs | REG_EXPAND_SZ |
%ALLUSERSPROFILE%\Start Menu\Programs |
Common Start Menu | REG_EXPAND_SZ | %ALLUSERSPROFILE%\Start menu |
Common Startup | REG_EXPAND_SZ | %ALLUSERSPROFILE%\Start Menu\Programs\Startup |
Common
templates | REG_EXPAND_SZ | %ALLUSERSPROFILE%\Templates |
For Windows Vista, Windows 7 and Windows Server 2008Value name | Type | Value data |
---|
{3D644C9B-1FB8-4f30-9B45-F670235F79C0} | REG_EXPAND_SZ | %PUBLIC%\Downloads |
Common AppData | REG_EXPAND_SZ | %ProgramData% |
Common Desktop | REG_EXPAND_SZ | %PUBLIC%\Desktop |
Common Documents | REG_EXPAND_SZ | %PUBLIC%\Documents |
Common Programs | REG_EXPAND_SZ | %ProgramData%\Microsoft\Windows\Start Menu\Programs |
Common Start Menu | REG_EXPAND_SZ | %ProgramData%\Microsoft\Windows\Start Menu |
Common Startup | REG_EXPAND_SZ | %ProgramData%\Microsoft\Windows\Start Menu\Programs\Startup |
Common templates | REG_EXPAND_SZ | %ProgramData%\Microsoft\Windows\Templates |
CommonMusic | REG_EXPAND_SZ | %PUBLIC%\Music |
CommonPictures | REG_EXPAND_SZ | %PUBLIC%\Pictures |
CommonVideo | REG_EXPAND_SZ | %PUBLIC%\Videos |
- If any Name, Type, or Value does not match the table in
step 8, right-click the Value name, and then click
Delete.
- In the left pane, right-click User Shell
Folders, point to New, click Expandable
String Value, type the Name value that you want from the table in step
8, and then press ENTER.
- Right-click the value that you created in step 10, click
Modify, type the value in the Value data box
for the Value name, and then click OK.
- Exit Registry Editor, and then restart the
computer.
Method 2
If the issue still occurs, find registry keys.
Below is a registry key reference of how the key is displayed for Microsoft Office in the registry:
The Version of Microsoft Office | Displayed in Registry |
---|
Office 2010 | 14.0 |
Office 2007 | 12.0 |
Office 2003 | 11.0 |
Office XP | 10.0 |
Office 2000 | 9.0 |
Office 97 | 8.0 |
To do this, follow the steps below:
- Click Start, click Run,
type Regedit.exe, and then click
OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
- In the left pane,there any old Microsoft Office register keys that do not have any product associated with them.
Note The picture below is an example for deleting an Office 2007 registery key. - In the left pane, right click the folder that you located and then click Delete.
- Exit Registry Editor, and then restart the computer.
Note For those who failed to delete the register keys, try to right-click the key and click
Permission. Make sure your user group (or you) have Full Control. It could be administrator or another account that has administrative privileges.