To resolve this problem, use one or more of the following methods:
Method 1: If you are not running Windows XP or Windows XP SP1
If you are already running Windows XP SP2, you will not see Windows XP SP2 on the Windows Update Web site.
If you are not sure if you are running Windows XP Service Pack 2, click
Start, click
Run, type
winver, and then click
OK. Look for the words "Service Pack 2" at the end of the line that begins with "Version 5.1."
If you are running another version of Windows, such as Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium Edition, Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows Server 2003, you cannot install Windows XP SP2. You must install Windows XP before you can install Windows XP SP2.
Method 2: If T.V. Media from Total Velocity Corporation is installed on your computer
We discovered a compatibility issue between Windows XP SP2 installation and a third-party advertising program that is named T.V. Media after Windows XP SP2 was completed. The issue occurs when you have T.V. Media installed on your computer, and you try to install Windows XP SP2. In this case, you receive the following error message and the Windows XP SP2 installation process fails:
A problem has been detected and Windows has been shut down to prevent damage to your computer... Technical information: STOP: c0000135 {Unable To Locate Component} This application has failed to start because winsrv was not found. Re-installing the application may fix this problem.
To help you avoid a failed Windows XP SP2 installation from Windows Update or from Automatic Updates, we have blocked the download of Windows XP SP2 to computers that have T.V. Media installed until T.V. Media is removed or Critical Update 885523 is installed to fix the issue.
If you want to install Windows XP SP2, you must completely remove T.V. Media from your system or install the 885523 update. The simplest way to remove T.V. Media is to use the Adware T.V. Media Program Removal Tool (KB 886590) that removes T.V. Media. After you remove T.V. Media or install the 885523 update, Windows XP SP2 will be available to install from Windows Update or from Automatic Updates.
For more information about the Adware T.V. Media Program Removal Tool, click the following article number to view the article in the Microsoft Knowledge Base:
886590 Adware T.V. Media Program Removal Tool
For more information about the 885523 update, click the following article number to view the article in the Microsoft Knowledge Base:
885523 You receive a "Stop: c0000135" and "winsrv was not found" error message after you install Windows XP Service Pack 2
Notes- T.V. Media is typically installed when you install other programs or when you visit Internet Web sites that are supported by T.V. Media advertising. Because of this installation behavior, T.V. Media may be unwanted software.
- If you want to reinstall T.V. Media after you install Windows XP SP2, you must locate the program or the Web site that originally installed T.V. Media.
- If you have already installed Windows XP SP2 on a computer that is running T.V. Media, click the following article number for information about how to recover your system:
885523 You receive a "Stop: c0000135" and "winsrv was not found" error message after you install Windows XP Service Pack 2
- We recommend that you install and run a tool that removes unwanted software before you install Windows XP SP2 on your computers. A variety of tools that detect and remove unwanted software from a computer are available from third-party companies. For more information about these tools, visit the following Microsoft Web site: