Public folder replication and send hierarchy replication may not be completed successfully in Exchange Server 2003

Public folder replication and send hierarchy replication, also known as hierarchy replication push, may not be completed successfully in Microsoft Exchange Server 2003. Additionally, you may receive an error message that is similar to the following:When you try to view the Replication Status object for the mailbox store, you may also receive the following error message:

This problem occurs if the GUID on a row in the replication state table does not exist. Therefore, replication is not completed successfully because Exchange 2003 cannot verify that the GUID on the row exists.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 1 (SP1). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart your computer after you install this hotfix. However, the Microsoft Exchange Information Store service must be restarted when you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about public folder replication in Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base: For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: