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You cannot configure a new keyboard layout in a Windows Server 2003-based Windows Preinstallation Environment


View products that this article applies to.

Symptoms

When you add a new keyboard layout in a Microsoft Windows Server 2003-based Windows Preinstallation Environment (Windows PE), and then you try to configure the new keyboard layout, the operation is unsuccessful.

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Cause

This problem occurs because Windows Server 2003 cannot locate the Windows folder that contains the .dll file for the new keyboard layout. When you configure a new keyboard layout, Windows Server 2003 makes sure that the .dll file for the keyboard layout is present in the Windows folder of the local hard disk. However, in a Windows Server 2003-based Windows PE, the Windows folder is located either on a Windows PE CD-ROM or in a remote location if you are using Windows PE on a Remote Installation Services (RIS) server. In this scenario, when you try to configure a new keyboard layout, Windows Server 2003 searches for the Windows folder but cannot locate it.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes. For additional information about how to apply a security update in Windows PE, click the following article number to view the article in the Microsoft Knowledge Base:
828217� How to apply the 824146 security patch to your Windows Preinstallation Environment

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 64-bit editions
Date         Time   Version            Size       File name   Platform
----------------------------------------------------------------------
21-Sep-2004  05:36  5.2.3790.215    4,957,184     Win32k.sys  IA-64
Windows Server 2003 32-bit editions
Date         Time   Version            Size      File name   Platform
---------------------------------------------------------------------
21-Sep-2004  18:16  5.2.3790.215    1,814,528    Win32k.sys  x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For additional information about the Windows Preinstallation Environment, visit the following Microsoft Web site: For additional information about how to create a Windows PE CD-ROM, click the following article numbers to view the articles in the Microsoft Knowledge Base:
303891� How to create a custom startup WinPE CD-ROM in Windows XP
304992� How to boot the Windows Preinstall Environment from a RIS Server by using PXE-enabled clients
For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbbug, kbfix, kbwinserv2003presp1fix, KB885449

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Article Info
Article ID : 885449
Revision : 12
Created on : 7/24/2007
Published on : 7/24/2007
Exists online : False
Views : 292