You cannot use Active Directory Users and Computers to move mailboxes from a server that is running Exchange Server 2003

When you use Active Directory Users and Computers to try to move mailboxes from a server that is running Microsoft Exchange Server 2003, you cannot move the mailboxes. Additionally, an Error event that is similar to the following Error event may be logged in the Application log on the computer that is running Exchange Server 2003:

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8506
Description:
Unable to move mailbox <Mailbox Name>.
A problem occurred while getting the properties for a message.
Internal parent folder ID: <Folder ID>; Message ID: <Message ID>; Error code: 0xfffffa1d.
Run ISINTEG to check for any problem in the database <Database Name>

Additionally, users cannot accept or decline meeting requests or send e-mail messages that have attachments. Users may also receive the following error message:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, you must have Exchange 2003 Service Pack 1 (SP1) installed to apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: