Service pack information
This problem was first corrected in Office 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
The following list contains prerequisites for the hotfix package:
- The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.
For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
842532
Description of Office 2003 Service Pack 1
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running with or without Microsoft Office 2003 Service Pack (SP1) installed. However, we have tested this hotfix more extensively on a computer that is running with Office 2003 SP1 installed than we have on a computer that is running without Office 2003 SP1 installed. If you install this hotfix on a computer that is running without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
Restart information
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix is replaced by a later hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
840379
Description of the Excel 2003 post-Service Pack 1 hotfix package: September 9, 2004
Registry information
You must create or modify a registry key to use the one of the hotfixes that this package contains.
For more information about the registry keys that must be modified, click the following article numbers to view the articles in the Microsoft Knowledge Base:
873364
Data is not sorted as expected if you view anything other than the first item that is listed at the top of an Excel 2003 pivot table
885241 Images and text are distorted when you use Outlook 2003 to modify a RTF e-mail message that contains embedded Excel 2003 data
Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain of all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Download information.
Date Time Size File name
----------------------------------------------------------
03-Sep-2004 23:13 5,515,808 Office2003-kb885252-glb.exe
Microsoft Windows Installer .msp file information.
Date Time Size File name
------------------------------------------
03-Sep-2004 03:21 8,430,592 Excelff.msp
03-Sep-2004 01:49 2,148,864 Excelop.msp
After the hotfix is installed, the global version of this hotfix has the file attributes (or a later version) that are listed in the following table:
Date Time Version Size File name
--------------------------------------------------------
26-Aug-2004 22:50 11.0.6402.0 10,083,008 Excel.exe
Additional notes:
- For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
- For additional information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site: