After you move a user's mailbox to a different Exchange Server 2003 mailbox server, the user's mailbox display name and the order of folders in the folder list appear incorrectly

After you move a user's mailbox to a different Microsoft Exchange Server 2003 mailbox server, that user experiences the following symptoms:

• The mailbox display name appears incorrectly. In this scenario, "Mailbox" does not appear in the mailbox display name. For example, outlook:today (UserName) appears in the folder list.
• The order of folders in the folder list appears incorrectly. For example, the Public folders appear at the top of the folder list, and the mailbox folder appears at the bottom of the folder list.

This problem occurs for users whose mailboxes have names that start with any one of the letters from Q to Z. For example, a user experiences this problem when the following conditions are true:

• The user's mailbox has a name such as Qname or Uname.
• You create a new Outlook profile for the user whose mailbox has been moved.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 1 (SP1) before you install the hotfix.

For more information about how to obtain and install Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You do not have to restart the computer after you install the hotfix. However, the Microsoft Exchange Information Store service (Store.exe) will be restarted when you install the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base: