The Microsoft Exchange Information Store service does not start, and event IDs 1180 and 5000 are logged on your Exchange Server 2003 Service Pack 1 computer

The Microsoft Exchange Information Store service may not start on your Microsoft Exchange Server 2003 computer that has Exchange Server 2003 Service Pack 1 installed. Additionally, events that are similar to the following may be logged in the application event log:

Event Type: Error
Event Source: MSExchangeIS
Event Category: Content Engine
Event ID: 1180
Description:
Error 0x80010119 initializing the Microsoft Exchange Server Internet Conversion Library.

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Description: Unable to initialize the Microsoft Exchange Information Store service. Error.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must have Exchange Server 2003 Service Pack 1 (SP1) installed.

Restart requirement

You do not have to restart your computer to install this hotfix. However, the following Exchange services are automatically restarted when you install this hotfix:

• Microsoft Exchange Information Store service
• Microsoft Exchange Event service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

You may have previously installed hotfix 836027 to correct this same problem before you installed Exchange Server 2003 SP1. Because the 836027 hotfix was not included in the Exchange Server 2003 SP1 release, you must install this post-SP1 hotfix on your Exchange Server 2003 SP1 computers.

For additional information about hotfix 836027, click the following article number to view the article in the Microsoft Knowledge Base: For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base: