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Remote Desktop Web Connection triggers an access violation and does not respond when you set the FilterQueueType registry value to 0x7 in Windows Server 2003


View products that this article applies to.

Symptoms

When you try to run Remote Desktop Web Connection (Msrdp.ocx), an access violation occurs, and Remote Desktop Web Connection does not respond. This symptom occurs if either of the following conditions is true:
  • You installed Remote Desktop Web Connection from the Microsoft Windows Server 2003 CD-ROM by using the Add or Remove Programs tool in Control Panel. You have then set the FilterQueueType registry value to 0x7.
  • You downloaded Remote Desktop Web Connection from the Windows Server 2003 Web site and set the FilterQueueType registry value to 0x7.

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Cause

This issue occurs if the network port name for the printer contains a null value. Even though a null value is valid for the network port name, Remote Desktop Web Connection does not correctly handle this condition.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version           Size     File name
   --------------------------------------------------------------
   29-Jul-2004  09:13  6.0.2600.0        498,688  Tswebsetup.exe   

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Workaround

To work around this problem, do not use the FilterQueueType registry entry.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: KB873391, kbqfe, kbhotfixserver, kbwinserv2003presp1fix, kbfix, kbbug, kbautohotfix

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Article Info
Article ID : 873391
Revision : 11
Created on : 7/24/2007
Published on : 7/24/2007
Exists online : False
Views : 360