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Error message when you try to print the Receivables Transaction History Removal report in Microsoft Dynamics GP: "Unable to remove this transaction: an open apply record exists or an apply record exists outside the selected range"

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Symptoms

When you try to print the Receivables Transaction History Removal report in Microsoft Dynamics GP, you receive the following error message in the header and applies to the document if it has an asterisk next to it: 
Unable to Remove This Transaction: an open apply record exists or an apply record exists outside the selected range.

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Cause

If an asterisk does not appear next to a specific document, the history was successfully removed. The message is listed in the header of the document and only applies it the document has an asterisk next to it. It is by design that the history will not be removed if you have the setup marked to retain history.

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Resolution

To resolve this problem, follow these steps:
  1. Open the Receivables Management Setup dialog box. To do this, follow the appropriate step:
    • In Microsoft Dynamics GP 10.0 and higher versions, point to Tools on the Microsoft Dynamics GP menu, point to Setup, point to Sales, and then click Receivables.

    • In Microsoft Dynamics GP 9.0 or in earlier versions, point to Setup on the Tools menu, point to Sales, and then click Receivables.
  2. Click to clear the Print Historical Aged Trial Balance check box, and then click OK.
  3. Open the Remove Transaction History dialog box, and then remove the transaction in the Remove Receivables Transaction History dialog box. To open the Remove Transaction History dialog box, follow the appropriate step:
    • In Microsoft Dynamics GP 10.0 and higher versions, point to Tools on the Microsoft Dynamics GP menu, point to Utilities, point to Sales, and then click Remove Transaction History.


    • In Microsoft Dynamics GP 9.0 or in earlier versions, point to Utilities on the Tools menu, point to Sales, and then click Remove Transaction History.
    Note To maintain data integrity, remove both the debit document and the applied credit document.
  4. Open the Receivables Management Setup dialog box, click to select the Print Historical Aged Trial Balance check box, and then click OK.

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Article Info
Article ID : 871985
Revision : 1
Created on : 1/7/2017
Published on : 3/29/2016
Exists online : False
Views : 271