To resolve this problem, install this hotfix on both the
print server and the client computer.
Windows Server 2003
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, when you install this hotfix, the server may spend up to two hours regenerating the parsed binary printer description files (.bud files) that are used to increase spooler efficiency for the drivers. During this time, Print Spooler cannot receive incoming print jobs and may return messages to clients that indicate that the print queue is full. This is a one-time parsing operation and does not occur after the parsed binary .bud files are successfully regenerated. Therefore, we recommend that you schedule this hotfix installation to allow for this delay.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832219
Users cannot print after you install a service pack, update rollup, or printer hotfix on a server in Windows 2000
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit x86-based versions Date Time Version Size File name
-------------------------------------------------------
10-Nov-2004 18:42 0.3.3790.231 133,120 Ps5ui.dll
10-Nov-2004 18:42 0.3.3790.231 464,896 Pscript5.dll
10-Nov-2004 18:42 0.3.3790.231 265,216 Unidrv.dll
10-Nov-2004 18:42 0.3.3790.231 203,264 Unidrvui.dll
Date Time Version Size File name Platform
-------------------------------------------------------------------
10-Nov-2004 18:36 0.3.3790.231 366,080 Ps5ui.dll IA-64
10-Nov-2004 18:36 0.3.3790.231 1,003,520 Pscript5.dll IA-64
10-Nov-2004 18:36 0.3.3790.231 797,184 Unidrv.dll IA-64
10-Nov-2004 18:36 0.3.3790.231 523,776 Unidrvui.dll IA-64
Windows XP
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
17-Mar-2005 18:54 0.3.3790.288 133,120 Ps5ui.dll
17-Mar-2005 18:54 0.3.3790.231 464,896 Pscript5.dll
17-Mar-2005 18:54 0.3.3790.231 248,832 Unidrv.dll
17-Mar-2005 18:54 0.3.3790.231 198,144 Unidrvui.dll