Customers Not Aging

Question:

When I print the aged trial balance (Reports - Sales - Trial Balance), or run the aging using the Receivables Aging Process window (Routines - Sales - Aging), the process completes, but the customer's balance doesn't age. Everything stays in the current aging bucket.

Answer:

The customer may not have been assigned a statement cycle. If the records were imported without importing a statement cycle, they will not age.

To correct the problem, delete the customer record and import it again, including a value for the statement cycle field. You also can open each customer record in the Customer Maintenance Options window (Cards - Sales - Customer - Options) and select a statement cycle or change the Statement Cycle in the Customer Class and roll down.



This article was TechKnowledge Document ID: 9354

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