CAUSE
Cause 1
This problem can occur because the version of the Dynamics GP installation that you are starting is an earlier version than the one that is stated in the database. To resolve this problem, see Resolution 1 in the "Resolution" section.
Cause 2
This problem can occur when you have multiple installations of Microsoft Dynamics GP and the incorrect one is being started. To resolve this problem, see Resolution 2 in the "Resolution" section.
Cause 3
This problem can occur because the installation on the computer is corrupted. To resolve this problem, see Resolution 3 in the "Resolution" section.
RESOLUTION
Resolution 1
To resolve the problem with the version information, make sure that the Microsoft Dynamics GP installation on this computer is the same version as on another computer. To do this, follow these steps:
| 1. |
Locate the Microsoft Dynamics GP installation folder, depending on the version that you are using: • If you are using Microsoft Dynamics GP 9.0 or Microsoft Dynamics GP 9.0 10.0, by default the installation folder is located at C:\Program Files\Microsoft Dynamics\GP. |
| 3. | On the Dictionary tab, note the dictionary version. |
| 4. | Repeat steps 1 through 3 on a workstation that does not receive the error message. Note These values should match. If the version information does not match, update the installation on the computer that is receiving the error message so that the version information does match. |
Resolution 2
Manually start Microsoft Dynamics GP. To do this, follow these steps:
| 1. |
Locate the Microsoft Dynamics GP installation folder, depending on the version that you are using: • If you are using Microsoft Dynamics GP 9.0 or Microsoft Dynamics GP 10.0, by default the installation folder is located at C:\Program Files\Microsoft Dynamics\GP. |
| 2. | Locate the Dynamics.set file. |
| 3. | Drag-and-drop the Dynamics.set file onto the Dynamics.exe file. |
Resolution 3
To resolve a corrupted installation, uninstall Microsoft Dynamics GP from the computer that is receiving the error message. Then, install a new instance of Microsoft Dynamics GP to a new location.
REFERENCES
For more information about how to update a computer that has more than one Microsoft Dynamics GP installation, click the following article number to view the article in the Microsoft Knowledge Base:
912997 Frequently asked questions about the Windows Installer .msp files for Microsoft Dynamics GP
For specific steps that you can use to install a service pack to multiple instances, refer to A13 in the article.