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"FRx DrillDown Viewer will exit: Error 0" error message on Citrix or Terminal Server

Microsoft Business Solutions-Axapta 3.0 is now part of Microsoft Dynamics AX 3.0. All references to Microsoft Business Solutions-Axapta and Microsoft Axapta relate to Microsoft Dynamics AX.

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TechKnowledge Content

SYMPTOMS

When one user tries to generate FRx reports to the DrillDown Viewer (enhanced XML), that user receives the following error message:


FRx DrillDown Viewer will exit: Error 0.


All other users can successfully generate FRx reports to the DrillDown Viewer with no error messages.


CAUSE

Cause 1

The user does not have a Default printer specified on the workstation. See Resolution 1 in the "Resolution" section.

Cause 2

The incorrect default printer is selected on the Citrix server. See Resolution 2 in the "Resolution" section.

RESOLUTION

Resolution 1

Make sure thatthe Citrix Server or Terminal Server and the user's workstationhas a Default printer loaded.The DrillDown Viewer uses the printer driver from the Default printer on the user's workstation.

Resolution 2

To check the default printer that is used on the Citrix server, follow these steps:

  1. Click Start, and then click Printers and Faxes.
  2. The printer icon that has a check mark next to it is the default printer. If the default printer is incorrect, right-click the printer that you want to change to the new default printer. Then, click Set as Default Printer.

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More Information

  1. Locate the Drill32.exe file in the Microsoft FRx code folder. Double-click the Drill32.exe file. By default, the Drill32.exe file is in the following location
    C:\Program Files\FRx Software\FRx 6.7
  2. If Error 0 occurs, start Notepad. Click File, and then click Print.
  3. If you receive a different error message when you print in Notepad, an incorrect printer may be set as the default printer.
This article was TechKnowledge Document ID:34857

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Article Info
Article ID : 862594
Revision : 1
Created on : 1/7/2017
Published on : 7/19/2011
Exists online : False
Views : 138