KB 857308 -Error 'Could not e-mail status report to Sender. Invalid Recipients.' when emailing Receivables Management Statements

Issue

Error - 'Could not e-mail status report to Sender. Invalid Recipients.' occurs when emailing Receivables Management statements.  (Using GP functionality to send RM statements, and not Word Templates.)

Resolution

The error message 'Could not e-mail status report to Sender. Invalid Recipients.' is a warning message letting you know that a status report can not be sent. The statements will still be sent to the customer, but the status report is not going to be sent.

A status report is sent to the sender of the statements so they will know that the statements were sent successfully.

To prevent the error from occurring, so the statements status report will be sent, the sender can go to Setup | Sales | Receivables and enter their email address under the E-mailed Statement section where it says Status Recipient. When they enter their email address here and then email the statements they will see an email in their inbox letting them know that the statements were sent successfully.



This article was TechKnowledge Document ID: 27390