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FIX: You may receive a permissions error message when you access the BizDesk


View products that this article applies to.

Symptoms

When you access the Microsoft Commerce Server Business Desk (BizDesk) on a Commerce Server site, you may occasionally receive the following error message in the left pane:

You do not have sufficient permissions to use Microsoft Commerce Server Business Desk. Please contact your system administrator.
You receive this error message even if the user has the appropriate permissions. This problem may occur more frequently on very fast network connections.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Commerce Server 2002 Service Pack 3 (SP3) or Feature Pack 1

Restart requirement

You may have to restart the IISADMIN service for the changes to take effect.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version     Size     File name
   -------------------------------------------------------
   17-Jun-2004  06:41  4.5.3816.0  109,139  BDSecurity.dll

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Workaround

If the user who accesses the BizDesk does have the correct permissions, the error message can typically be cleared by refreshing the browser

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References

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: KB843274, kbhotfixserver, kbqfe, kbcommserv2002presp4fix, kbbug, kbfix, kbautohotfix

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Article Info
Article ID : 843274
Revision : 5
Created on : 11/15/2007
Published on : 11/15/2007
Exists online : False
Views : 351