FIX: You cannot view the Message Details in HAT when BizTalk Server 2004 is running under a heavy load condition

In Microsoft BizTalk Server 2004, when you try to view the Message Details for a message through the Health and Activity Tracking (HAT) UI, the HAT UI stops responding (hangs). This problem may occur if BizTalk Server is running under a heavy load condition.

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft BizTalk Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Note Because of file dependencies, the most recent hotfix that contains this file may also contain additional files.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in BizTalk Server 2004 Service Pack 1.

To remove this hotfix, follow these steps:

1. Click Start, click Settings, and then click Add/Remove Programs.
2. In the list of installed programs, click this hotfix, and then click Remove.
3. Click Start, point to Programs, point to Microsoft SQL Server, and then click SQL Query Analyzer.
4. Change the selected database to the BizTalk Server 2004 MessageBox database. By default, this database is named BizTalkMsgBoxDb.
5. Open the Uninstall_msgboxlogic.sql file. This file is located in the folder where you originally extracted this hotfix.
6. Run the removal script. To do this, use one of the following methods:
   • Press F5.
   • On the Query menu, click Execute.

For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base: