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Event 1004 occurs when DNS tries to load a zone that contains non-ASCII characters in Windows Server 2003


View products that this article applies to.

Symptoms

After you create a new DNS zone in Microsoft Windows Server 2003, the new zone may not load after you restart the DNS service. The following event may appear in the event log:
Event Type: ErrorEvent Source: DNS
Event Category: None
Event ID: 1004
Date: 15.03.2004
Time: 17:10:19
User: N/A

Description:
The DNS server could not find or open zone file dns\m\303\266ller.de.dns. in the %SystemRoot%\System32\Dns directory. Verify that the zone file is located in this directory and that it contains valid data.

For more information, see Help and Support Center at http://support.microsoft.com.
Data:
0000: e5 03 00 00 �... 

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Cause

This problem may occur if the zone contains special non-ASCII characters. For example, the problem occurs if the zone contains the "�", "�", or "�" characters.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

IA-64
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Apr-2004  16:18  5.2.3790.158    1,024,000  Dns.exe          IA-64
   06-Apr-2004  16:43  5.2.3790.158      423,424  Wdns.exe         x86
   17-Mar-2004  06:10                        271  Branches.inf
   06-Apr-2004  16:49                     10,119  Kb837753.cat
   06-Apr-2004  16:45                        354  Updatebr.inf
   06-Apr-2004  16:46                      7,101  Update_rtmqfe.inf
x86
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Apr-2004  19:43  5.2.3790.158      423,424  Dns.exe          
   17-Mar-2004  09:10                        271  Branches.inf
   06-Apr-2004  19:49                      9,766  Kb837753.cat
   06-Apr-2004  19:44                        354  Updatebr.inf
   06-Apr-2004  19:44                      5,629  Update_rtmqfe.inf

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbhotfixserver, kbdns, kbwinserv2003presp1fix, kbevent, kbqfe, kbfix, kbbug, kbqfe, KB837753

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Article Info
Article ID : 837753
Revision : 9
Created on : 7/24/2007
Published on : 7/24/2007
Exists online : False
Views : 350