To prevent this problem, apply the following hotfix. Even after you apply the hotfix, the registry hive may not load because it is corrupted. To fully resolve the problem, you may have to delete the corrupted registry hive.
Important Make sure that you back up your system before you remove a registry hive.
Hotfix information
Microsoft Windows Server 2003
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name
--------------------------------------------------------------
21-Jul-2004 16:17 5.2.3790.196 2,407,424 Ntkrnlmp.exe
21-Jul-2004 15:50 5.2.3790.196 2,064,896 Ntkrnlpa.exe
21-Jul-2004 15:50 5.2.3790.196 2,108,928 Ntkrpamp.exe
21-Jul-2004 16:05 5.2.3790.196 2,207,744 Ntoskrnl.exe
Microsoft Windows XP
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
Windows XP Service Pack 1 (SP1) is required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Windows XP SP2
Date Time Version Size File name
--------------------------------------------------------------
10-Sep-2004 17:25 5.1.2600.2514 2,134,528 Ntkrnlmp.exe
10-Sep-2004 17:07 5.1.2600.2514 2,056,704 Ntkrnlpa.exe
10-Sep-2004 17:07 5.1.2600.2514 2,015,232 Ntkrpamp.exe
10-Sep-2004 17:19 5.1.2600.2514 2,178,944 Ntoskrnl.exe
Date Time Version Size File name
--------------------------------------------------------------
19-Jul-2004 05:02 5.1.2600.1578 1,899,008 Ntkrnlmp.exe
19-Jul-2004 05:02 5.1.2600.1578 1,954,944 Ntkrnlpa.exe
19-Jul-2004 05:02 5.1.2600.1578 1,926,656 Ntkrpamp.exe
20-Jul-2004 01:40 5.1.2600.1578 2,051,712 Ntoskrnl.exe