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The Exchange Server 2003 Information Store service does not start, and event IDs 1180 and 5000 are logged

View products that this article applies to.

Symptoms

The Information Store service may not start on your Microsoft Exchange Serve 2003 computer. Additionally, events that are similar to the following may be logged to the application event log:

Event Type: Error
Event Source: MSExchangeIS
Event Category: Content Engine 
Event ID: 1180
Date: 1/21/2004
Time: 4:36:06 PM
User: N/A
Computer: EXCH2B
Description:
Error 0x80010119 initializing the Microsoft Exchange Server Internet Conversion Library.

Event Type: Error
Event Source: MSExchangeIS
Event Category: General 
Event ID: 5000
Date: 1/21/2004
Time: 4:36:06 PM
User: N/A
Computer: EXCH2B
Description:
Unable to initialize the Microsoft Exchange Information Store service. Error.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the following components after you install this hotfix:
  • Microsoft Exchange Information Store service
  • World Wide Web Publishing Service
  • Simple Mail Transfer Protocol (SMTP)
  • Microsoft Exchange routing engine
  • Network News Transport Protocol (NNTP)
  • Microsoft Internet Information Services (IIS) Admin Service

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
    Date         Time   Version            Size    File name
   -----------------------------------------------------------
   17-Feb-2004  18:05  6.5.6980.70       372,736  Exsmtp.dll       
   17-Feb-2004  16:26  6.5.6980.70        49,152  Mdbevent.dll     
   17-Feb-2004  17:05  6.5.6980.70     3,190,272  Mdbmsg.dll       
   17-Feb-2004  16:29  6.5.6980.70        24,064  Mdbrole.dll      
   17-Feb-2004  17:54  6.5.6980.70        13,312  Mdbtask.dll      
   17-Feb-2004  17:51  6.5.6980.70     5,045,248  Store.exe

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
817903� XADM: New naming schema for Exchange Server software update packages

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Keywords: KB836027, kbexchange2003presp1fix, kbbug, kbfix, kbqfe, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 836027
Revision : 5
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 254