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Logging on to a terminal server takes three minutes after you upgrade to Windows Server 2003


View products that this article applies to.

Symptoms

After you upgrade a Microsoft Windows 2000 Server-based computer that is running Terminal Services to Microsoft Windows Server 2003, the logon takes about three minutes to complete. This problem occurs when a user logs on to that terminal server for the first time after the upgrade.

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Cause

This problem occurs if the following conditions are true:
  • The user had a profile before the upgrade to Windows Server 2003.
  • You turned on the Disable Control Panel Group Policy setting before the upgrade to Windows Server 2003.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 64-bit versions
   Date         Time   Version             Size  File name     Platform
   --------------------------------------------------------------------
   20-Feb-2004  18:42  6.0.3790.132  12,955,648  Shell32.dll   IA-64
   20-Feb-2004  18:42  6.0.3790.132   8,168,960  Wshell32.dll  x86
Windows Server 2003, 32-bit versions
   Date         Time   Version             Size  File name     Platform
   --------------------------------------------------------------------
   20-Feb-2004  18:42  6.0.3790.132   8,168,960  Shell32.dll   x86

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Workaround

To work around this problem, the user can wait for the first logon to complete the three-minute delay and then can continue to use the terminal server. All subsequent logons to that terminal server by that user will not be delayed.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbqfe, kbbug, kbfix, kbqfe, kbwinserv2003presp1fix, kbhotfixserver, KB835735

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Article Info
Article ID : 835735
Revision : 11
Created on : 7/24/2007
Published on : 7/24/2007
Exists online : False
Views : 297