You receive an error message when you try to use the Add Printer Wizard to add a printer to a virtual server that is part of a Windows Server 2003 cluster

When you try to use the Add Printer Wizard to add a printer to a virtual server that is part of a Microsoft Windows Server 2003 cluster, you may receive an error message that is similar to the following after the Add Printer Wizard is completed: When you install a Xerox driver to the Virtual Node, you may also receive the following error message: The driver is not installed.

This problem may occur if you try to install a third-party printer driver that includes a print processor.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003 64-bit editions

Windows Server 2003 32-bit editions

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Print processors are user-mode dynamic-link libraries that are responsible for converting the spooled data of a print job to a format that can be sent to a print monitor. Print processors are also responsible for handling program requests to pause, to resume, and to cancel print jobs.

Note It has been confirmed that the same error message that is mentioned in the Symptoms section may occur even after you install this hotfix. This problem occurs when you use some third-party printer drivers. To work around this problem if you use the Hewlett-Packard (HP) LaserJet 4300 printer with Windows Server 2003, HP technical support recommends that you install the HP LaserJet 4100 driver instead of the LaserJet 4300 driver.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information, click the following article number to view the article in the Microsoft Knowledge Base: