FIX: The ProfileService object fails after you install Commerce Server 2002 SP2

A Commerce site runs correctly in Microsoft Commerce Server 2002. After Commerce Server 2002 Service Pack 2 (SP2) is installed, the ProfileService object fails with an access violation. This problem may occur if the ProfileService object tries to process a profile definition that contains invalid data.

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size     File name
   ----------------------------------------------------
   23-Jan-2004  00:58  4.5.3352.0  398,948  Mscsups.dll

To work around this problem, follow one of these steps:

�	Delete the invalid profiles that have no join keys.
�	Use the Mscsups.dll file for Commerce Server 2002 SP1 (build 4.5.3020.0) to replace the Mscsups.dll file for Commerce Server 2002 SP2 (build 4.5.3320.0).

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base: