Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

"No such interface supported. (0x80004002)" error message when you use Microsoft Baseline Security Analyzer to download the Mssecure.cab security update


Symptoms

When you use Microsoft Baseline Security Analyzer (MBSA) to download the Mssecure.cab security update, you receive the following error message:
No such interface supported. (0x80004002)

↑ Back to the top


Cause

This problem may occur if download managers (such as Download Express or GetRight) are installed on the computer. Download managers may affect the ability of MBSA to download the Mssecure.cab security update. MBSA does not download the Mssecure.cab security update if MBSA calls the URLDownloadToFile() API from a COM object.

When you install download managers on your computer, protocol namespace handlers are installed in the registry. The MBSA call to the API is not successful if MBSA calls from a COM object when protocol namespace handlers are installed in the registry.

Note To verify whether namespace handlers are installed in the registry, follow these steps:
  1. Click Start, click Run, and then type regedit in the Openbox.
  2. On the Edit menu, click
    Find, type Name-Space Handler in the
    Find What box, and then click Find Next.
  3. Expand the Name-Space Handler key, and then look for the following key: HKEY_CLASSES_ROOT\PROTOCOLS\Name-Space Handler\http.

↑ Back to the top


Workaround

To work around this problem, remove the download managers that are installed on the computer, and then download the Mssecure.cab security update.

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article. The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

↑ Back to the top


Keywords: kb, kbprb, kbentirenet, kbscrapkeep

↑ Back to the top

Article Info
Article ID : 832489
Revision : 6
Created on : 8/20/2020
Published on : 8/20/2020
Exists online : False
Views : 106