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  2. You receive multiple prompts to type your user credentials when you try to access a public folder in Exchange Server 2003 Outlook Web Access

You receive multiple prompts to type your user credentials when you try to access a public folder in Exchange Server 2003 Outlook Web Access

View products that this article applies to.

Symptoms

When you use the Microsoft Outlook Web Access (OWA) client to access a public folder, you are prompted three times to type your user credentials. After you type your user credentials for the third time and then click OK, you receive the following message:
The folder can't be displayed. You don't have permissions to perform this action.
These symptoms occur when you do either of the following actions:
  • You click a public folder to view the contents.
  • You try to post a message to the public folder.
Although you are prompted multiple times for your user credentials when you try to post a message to the public folder, the message is successfully delivered.

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Cause

This problem occurs when all the following conditions are true:
  • You use OWA to access the public folder.
  • Your user account is assigned the Contributor role to the public folder.
  • The public folder is located on a Microsoft Exchange Server 2003 computer.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time     Version        Size        File name
   ------------------------------------------------------------
   25-Nov-2003  05:11                        186   Blank.htm
   25-Nov-2003  05:12                        884   Ctrl_calendar.css
   25-Nov-2003  05:12                      8,454   Ctrl_calendar.htc
   25-Nov-2003  05:11                     32,093   Ctrl_calendar.js
   25-Nov-2003  05:12                      4,408   Ctrl_calendarview.css
   25-Nov-2003  05:12                     12,846   Ctrl_calendarview.htc
   25-Nov-2003  05:11                     76,745   Ctrl_calendarview.js
   25-Nov-2003  05:12                        489   Ctrl_calendarviewprn.css
   06-Jun-2003  20:58                     12,985   Ctrl_calviewdaily.xsl
   06-Jun-2003  20:58                     12,374   Ctrl_calviewmonthly.xsl
   06-Jun-2003  20:58                      8,425   Ctrl_calviewweekly.xsl
   25-Nov-2003  05:12                        986   Ctrl_ctxtmenu.htc
   25-Nov-2003  05:11                      4,908   Ctrl_ctxtmenu.js
   25-Nov-2003  05:12                      3,565   Ctrl_datepicker.htc
   25-Nov-2003  05:11                     35,382   Ctrl_datepicker.js
   25-Nov-2003  05:12                      6,575   Ctrl_formatbar.htc
   25-Nov-2003  05:11                     19,094   Ctrl_formatbar.js
   25-Nov-2003  05:12                      1,658   Ctrl_freebusy.css
   25-Nov-2003  05:12                      1,349   Ctrl_freebusy.htc
   25-Nov-2003  05:11                     35,039   Ctrl_freebusy.js
   25-Nov-2003  03:03                     44,272   Ctrl_freebusy20.htc
   25-Nov-2003  05:12                      3,068   Ctrl_message.htc
   25-Nov-2003  05:11                     15,985   Ctrl_message.js
   25-Nov-2003  03:03                     21,692   Ctrl_message20.htc
   25-Nov-2003  05:12                      6,636   Ctrl_mimeformatbar.htc
   25-Nov-2003  05:11                     11,742   Ctrl_mimeformatbar.js
   25-Nov-2003  05:12                      1,352   Ctrl_notify.htc
   25-Nov-2003  05:11                        473   Ctrl_notify.js
   25-Nov-2003  05:11                      5,665   Ctrl_poll.js
   25-Nov-2003  05:12                      1,351   Ctrl_reminder.htc
   25-Nov-2003  05:11                      8,470   Ctrl_reminder.js
   25-Nov-2003  05:12                        864   Ctrl_tabpages.htc
   25-Nov-2003  05:11                      1,408   Ctrl_tabpages.js
   25-Nov-2003  05:12                      2,736   Ctrl_tree.htc
   25-Nov-2003  05:11                     26,616   Ctrl_tree.js
   25-Nov-2003  03:03                     36,793   Ctrl_tree20.js
   25-Nov-2003  05:12                      2,470   Ctrl_tree_pf.htc
   25-Nov-2003  05:11                     26,035   Ctrl_tree_pf.js
   06-Jun-2003  20:58                      1,938   Ctrl_tree_pf.xsl
   25-Nov-2003  05:12                      3,115   Ctrl_view.htc
   25-Nov-2003  05:11                     73,103   Ctrl_view.js
   06-Jun-2003  20:58                     42,533   Ctrl_view.xsl
   25-Nov-2003  19:23     6.5.6980.48  1,064,960   Davex.dll
   25-Nov-2003  05:11                      6,183   Dlg_anr.js
   25-Nov-2003  05:11                      5,599   Dlg_editname.js
   25-Nov-2003  05:11                     22,607   Dlg_editrule.js
   25-Nov-2003  05:11                      4,184   Dlg_editsignature.js
   25-Nov-2003  05:11                     18,963   Dlg_gal.js
   25-Nov-2003  03:03                      8,480   Dlg_gal20.js
   25-Nov-2003  05:11                      5,979   Dlg_gallookup.js
   25-Nov-2003  05:11                      7,292   Dlg_junk.js
   25-Nov-2003  05:11                      5,031   Dlg_movecopy.js
   25-Nov-2003  05:11                      2,963   Dlg_newfolder.js
   25-Nov-2003  05:11                     21,032   Dlg_options.js
   25-Nov-2003  05:11                     20,170   Dlg_recurrence.js
   25-Nov-2003  05:11                     27,717   Dlg_reminder.js
   25-Nov-2003  05:11                      9,576   Dlg_rules.js
   25-Nov-2003  05:11                     17,500   Dlg_spell.js
   25-Nov-2003  05:11                     22,594   Dlg_taskrecurrence.js
   25-Nov-2003  05:11                      9,893   Dl_appointment.js
   25-Nov-2003  05:11                      7,835   Dl_composeapptrecurr.js
   25-Nov-2003  05:11                      4,380   Dl_composecommon.js
   25-Nov-2003  05:11                     14,895   Dl_composetaskrecurr.js
   25-Nov-2003  05:11                      6,165   Dl_contact.js
   25-Nov-2003  05:11                      3,687   Dl_folderview.js
   25-Nov-2003  05:11                      3,612   Dl_junk.js
   25-Nov-2003  05:11                      7,357   Dl_misc.js
   25-Nov-2003  05:11                      5,441   Dl_options.js
   25-Nov-2003  05:11                     13,263   Dl_task.js
   25-Nov-2003  19:27     6.5.6980.48  3,618,816   Excdo.dll
   25-Nov-2003  19:23     6.5.6980.48  2,537,984   Exoledb.dll
   25-Nov-2003  05:11                      3,837   Frm_attach.js
   25-Nov-2003  05:11                     28,551   Frm_composeappt.js
   25-Nov-2003  05:11                     14,473   Frm_composecdl.js
   25-Nov-2003  05:11                     26,486   Frm_composecontact.js
   25-Nov-2003  03:03                     28,474   Frm_composecontact20.js
   25-Nov-2003  05:11                     14,310   Frm_composenote.js
   25-Nov-2003  05:11                     10,210   Frm_composepost.js
   25-Nov-2003  05:11                     31,331   Frm_composetask.js
   25-Nov-2003  05:11                      6,184   Frm_forwardmeeting.js
   25-Nov-2003  05:11                        558   Frm_logoff.js
   25-Nov-2003  05:11                     25,281   Frm_mimecommon.js
   25-Nov-2003  05:12                     49,564   Frm_mimenote.js
   25-Nov-2003  05:12                      4,314   Frm_mimepreviewpane.js
   25-Nov-2003  05:12                      1,848   Frm_previewpane.js
   25-Nov-2003  05:12                     10,669   Frm_readappt.js
   25-Nov-2003  03:03                     10,635   Frm_readappt20.js
   25-Nov-2003  05:12                      6,023   Frm_readnote.js
   25-Nov-2003  05:12                      4,908   Frm_readpost.js
   25-Nov-2003  05:12                      3,448   Frm_readreports.js
   25-Nov-2003  05:12                      5,068   Frm_readtask.js
   25-Nov-2003  19:56                    265,760   Mimeclnt.cab
   15-Jul-2003  21:56                      7,182   Mimeinst.cab
   25-Nov-2003  05:12                      1,932   Owaprint.css
   25-Nov-2003  05:12                     10,246   Owastyle.css
   25-Nov-2003  05:12                      1,702   Owastyledl.css
   11-Jul-2003  23:39        5.3.18.6      6,656   Spmsg.dll
   25-Nov-2003  05:12                      1,060   Sps.css
   24-Jun-2003  20:45        5.3.18.5    100,352   Spuninst.exe
   25-Nov-2003  05:12                        216   Style-chs30.css
   25-Nov-2003  05:12                        203   Style-cht30.css
   25-Nov-2003  05:12                        222   Style-jpn30.css
   25-Nov-2003  05:12                        200   Style-kor30.css
   25-Nov-2003  05:12                        204   Style-large30.css
   25-Nov-2003  05:12                        204   Style30.css
   06-Jun-2003  20:58                     11,610   Tf_messages.xsl
   06-Jun-2003  20:58                     10,677   Tf_twoline.xsl
   25-Nov-2003  05:12                      1,501   Util_addrval.js
   25-Nov-2003  05:12                      4,293   Util_buttons.js
   25-Nov-2003  05:12                      3,463   Util_calendar.js
   25-Nov-2003  05:12                        877   Util_calmessaging.htc
   25-Nov-2003  05:12                      8,844   Util_calmessaging.js
   25-Nov-2003  03:03                     10,260   Util_calmessaging20.htc
   25-Nov-2003  05:12                     16,265   Util_forms.js
   25-Nov-2003  05:12                      9,239   Util_mimemsg.js
   25-Nov-2003  05:12                     14,277   Util_owa.js
   25-Nov-2003  03:03                     22,114   Util_owa20.js
   25-Nov-2003  05:12                     14,371   Util_recipients.js
   25-Nov-2003  03:03                      9,204   Util_recipients20.js
   25-Nov-2003  05:12                     27,716   Util_view.js
   25-Nov-2003  03:03                     12,671   Util_view20.js
   25-Nov-2003  05:12                      8,134   Vw_calendar.js
   25-Nov-2003  05:12                      1,062   Vw_calendarpart.css
   25-Nov-2003  05:12                        636   Vw_calendarpart.js
   25-Nov-2003  05:12                      1,938   Vw_contact.js
   25-Nov-2003  05:12                      2,547   Vw_dumpster.js
   25-Nov-2003  05:12                      9,821   Vw_message.js
   25-Nov-2003  03:03                      6,401   Vw_message20.js
   25-Nov-2003  05:12                      1,612   Vw_messagepart.js
   25-Nov-2003  05:12                     34,419   Vw_navbar.js
   25-Nov-2003  05:12                      8,900   Vw_search.js
   25-Nov-2003  05:12                      5,333   Vw_task.js
   25-Nov-2003  05:12                      3,483   Vw_taskpart.js
   25-Nov-2003  05:10     6.5.6980.48  5,177,344   Wmtemplates.dll

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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More information

After you install the hotfix, when you try to access a public folder in OWA with the Contributor role, you are prompted only one time for your user credentials when you try to view the contents of the public folder and one time when you try to post an item to the public folder. You still cannot view the contents of the public folder, because the Contributor role does not include the permission to read the folder contents.

For additional information about the terminology that is used for Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
817903� New naming schema for Exchange Server software update packages

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Keywords: KB831820, kbexchange2003presp1fix, kbbug, kbfix, kbqfe, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 831820
Revision : 9
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 258