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Attachments do not appear in Outlook Web Access after you move your mailbox between two Exchange servers in Exchange 2000 Server

View products that this article applies to.

Symptoms

E-mail message attachments do not appear when you use the Microsoft Outlook Web Access (OWA) client. When you view the e-mail message in your Inbox, the message has an attachment icon, but the preview pane indicates that there is no attachment in the e-mail message.

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Cause

This problem may occur when all the following conditions are true:
  • The e-mail message in the Microsoft Exchange 2000 Server or Microsoft Exchange Server 2003 information store originated from a non-MAPI e-mail client.
  • The original MIME e-mail message had one or more attachments.
  • You moved the mailbox that contained the MIME e-mail message from an Exchange 2000 computer to an Exchange 2003 computer or from an Exchange 2003 computer to an Exchange 2000 computer by using the Move Mailbox feature.
A MIME e-mail message that is multipart/mixed, with plain text as the message body, contains an attachment that has a content identifier. During the move-mailbox process, when you move a mailbox between an Exchange 2000 computer and an Exchange 2003 computer, MIME e-mail messages are converted to MAPI format. When the e-mail messages are converted from MIME format to MAPI format, the content identifier is parsed and is promoted to a MAPI property.

After the move-mailbox procedure is completed, when you open the e-mail message by using OWA, the e-mail message is converted back to MIME format. Because of the content identifier, a multipart/related MIME e-mail message is generated. OWA cannot display the attachment because the plain text message body cannot reference the attachment.

Note An example of a MIME e-mail client is the University of Washington's Pine Internet e-mail client.

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Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   05-Nov-2003  04:35  6.0.6531.0      3,915,776  Cdoex.dll        
   05-Nov-2003  04:30  6.0.6531.0        851,968  Davex.dll        
   05-Nov-2003  04:30  6.0.6531.0         53,248  Davexpc.dll      
   05-Nov-2003  04:26  6.0.6531.0        131,072  Drviis.dll       
   05-Nov-2003  04:27  6.0.6531.0        577,536  Dsaccess.dll     
   05-Nov-2003  03:36  6.0.6531.0        184,320  Dscmsg.dll       
   05-Nov-2003  03:36  6.0.6531.0        962,560  Emsmdb32.dll     
   05-Nov-2003  04:29  6.0.6531.0      2,179,072  Ese.dll          
   05-Nov-2003  04:29  6.0.6531.0         40,960  Eseperf.dll      
   09-Sep-2003  01:18                      6,991  Eseperf.hxx
   05-Nov-2003  04:29                    391,634  Eseperf.ini
   05-Nov-2003  04:35  6.0.6531.0      3,575,808  Excdo.dll        
   05-Nov-2003  04:26  6.0.6531.0         90,112  Eximap4.dll      
   05-Nov-2003  04:27  6.0.6531.0        262,144  Exmime.dll       
   05-Nov-2003  03:15  6.0.6531.0        176,128  Exnntp.dll       
   05-Nov-2003  04:30  6.0.6531.0        143,360  Exodbesh.dll     
   05-Nov-2003  04:30  6.0.6531.0         57,344  Exodbpc.dll      
   05-Nov-2003  04:30  6.0.6531.0        200,704  Exodbprx.dll     
   05-Nov-2003  04:30  6.0.6531.0      2,179,072  Exoledb.dll      
   05-Nov-2003  04:24  6.0.6531.0         81,920  Exosal.dll       
   05-Nov-2003  04:26  6.0.6531.0         32,768  Expop3.dll       
   05-Nov-2003  04:27  6.0.6531.0         32,768  Exproto.dll      
   05-Nov-2003  04:30  6.0.6531.0        307,200  Exprox.dll       
   05-Nov-2003  03:39  6.0.6531.0        143,360  Exschema.exe     
   05-Nov-2003  04:30  6.0.6531.0        315,392  Exsmtp.dll       
   05-Nov-2003  03:41  6.0.6531.0        675,840  Exwform.dll      
   05-Nov-2003  03:16  6.0.6531.0        180,224  Exwin32.dll      
   05-Nov-2003  03:39  6.0.6531.0         40,960  Febecfg.dll      
   05-Nov-2003  04:26  6.0.6531.0         32,768  Iisif.dll        
   05-Nov-2003  04:27  6.0.6531.0        135,168  Iisproto.dll     
   05-Nov-2003  04:28  6.0.6531.0         61,440  Imap4be.dll      
   05-Nov-2003  03:42  6.0.6531.0        319,488  Imap4evt.dll     
   05-Nov-2003  03:40  6.0.6531.0        126,976  Imap4fe.dll      
   05-Nov-2003  04:26  6.0.6531.0        126,976  Imap4svc.dll     
   05-Nov-2003  04:27  6.0.6531.0         40,960  Jcb.dll          
   05-Nov-2003  03:16  6.0.6531.0         49,152  Mdbevent.dll     
   05-Nov-2003  03:33  6.0.6531.0      2,289,664  Mdbmsg.dll       
   05-Nov-2003  03:18  6.0.6531.0         32,768  Mdbrole.dll      
   05-Nov-2003  03:36  6.0.6531.0        909,312  Mdbsz.dll        
   05-Nov-2003  04:27  6.0.6531.0         24,576  Mdbtask.dll      
   05-Nov-2003  03:15  6.0.6531.0        151,552  Nntpex.dll       
   05-Nov-2003  04:23  6.0.6531.0         94,208  Peexch50.dll     
   05-Nov-2003  04:24  6.0.6531.0        397,312  Phatcat.dll      
   05-Nov-2003  04:26  6.0.6531.0         36,864  Pop3be.dll       
   05-Nov-2003  03:42  6.0.6531.0        303,104  Pop3evt.dll      
   05-Nov-2003  03:41  6.0.6531.0         24,576  Pop3fe.dll       
   05-Nov-2003  04:24  6.0.6531.0         73,728  Pop3svc.dll      
   05-Nov-2003  03:42  6.0.6531.0        163,840  Protomsg.dll     
   05-Nov-2003  04:27  6.0.6531.0        532,480  Reapi.dll        
   05-Nov-2003  04:30  6.0.6531.0        311,296  Resvc.dll        
   05-Nov-2003  04:26  6.0.6531.0      4,665,344  Store.exe        
   05-Nov-2003  03:41  6.0.6531.0      3,735,552  Wmtemplates.dll
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378� How to obtain the latest Exchange 2000 Server service pack

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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More information

You must install the hotfix on the Exchange mailbox server before the mailboxes are moved to the other server.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Keywords: KB830586, kbbug, kbexchange2000presp4fix, kbfix, kbqfe, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 830586
Revision : 7
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 218