A message that is sent repeatedly through Exchange Connector for Lotus Notes develops text formatting problems

When a message is sent repeatedly through Microsoft Exchange Connector for Lotus Notes, the message may develop text formatting problems. Every time that the message is sent, the word-wrap and the left-indent formatting may increase, until the message becomes almost unreadable.

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: Exchange\Notesmc\Msg Content

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Exchange 2000 Server
Microsoft Exchange Server 2003Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

After you install the hotfix, you must add a new entry in the ..Exchsrvr\Bin\Exchconn.ini file. To do this, follow these steps:

1. Stop the Exchange Notes Connector.
2. Open the Exchconn.ini file in Notepad, and then locate the [LME-NOTES] section.
3. Add the following entry in the [LME-NOTES] section of the Exchconn.ini file:
   RESIZECOLUMN=1
   FIRSTCOLUMNREDUCTION=100
   INDENTATIONREDUCTION=100
4. After you make the change, save the Exchconn.ini file, and then restart the Exchange Notes Connector.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.