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A folder that contains a meeting request may be deleted after you accept the meeting request by using a remotely synchronizing mobile device


View products that this article applies to.

Symptoms

After you accept a meeting request by using a remotely synchronizing mobile device, the user-created folder that contains the meeting request may be deleted with all its content.

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Cause

This problem occurs when the following conditions are true:
  • The meeting request is sent to you without the Request Responses option enabled.
  • The meeting request is moved to a user-created folder manually or by using Outlook rules.
  • You accept this meeting request from a mobile device that is synchronizing through Microsoft Exchange ActiveSync.

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Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name
   ------------------------------------------------------
   26-Aug-2003  01:42  2.0.3275.0   504,080  Massync.dll      
   

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More information

Visit our Windows Phone Forums for more helpful hints and ideas.

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Keywords: kbautohotfix, kbhotfixserver, kbexchmobility, kbfix, kbbug, kbqfe, KB828493

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Article Info
Article ID : 828493
Revision : 2
Created on : 5/3/2010
Published on : 5/3/2010
Exists online : False
Views : 302