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  2. The Information Store service may stop unexpectedly while converting a message that does not contain the PR_MESSAGE_CLASS property in Exchange 2003

The Information Store service may stop unexpectedly while converting a message that does not contain the PR_MESSAGE_CLASS property in Exchange 2003

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Symptoms

The Microsoft Exchange Server 2003 Information Store service may stop unexpectedly while it tries to convert a message that does not contain the PR_MESSAGE_CLASS MAPI property. The call stack for the failing thread may look similar to the following:
4fccf5cc 77e43ef0 00000409 00000001 8004010f kernel32!CompareStringW+0x122
4fccf5f0 0072ec20 8004010f 0056cba8 00000000 kernel32!lstrcmpiW+0x1d
4fccf620 0072ef07 00000000 001a001f 05c673d0 store!HrEncodeMAPIProp+0x69
4fccf660 0072f29b 00000001 00000000 8004010f store!HrEncodePropVals+0x84
4fccf6d4 0072f6e5 00000000 05611558 0532d4dc store!HrEncodeRecipTable+0x12b
4fccf718 0072f88d 00000000 05611601 0e12000d store!HrEncodeWGPProp+0x2a4
4fccf754 007230c0 00000000 05611601 0532d4c8 store!HrEncodePropsAsWGP+0x5c 4fccf7a8 0072399a 00000000 05611601 0532d4c8 store!HrEncodeComponent+0xfa
4fccf804 0070ca75 0000004a 4fccf7e4 056116ac store!TNEF_Finish+0x2d2

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Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
http://go.microsoft.com/?linkid=6294451
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" section and the online request forms display the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
Date         Time   Version            Size    File name
--------------------------------------------------------------
10-Sep-2003  03:31  6.5.6980.25        49,152  Mdbevent.dll     
10-Sep-2003  04:10  6.5.6980.25     3,186,176  Mdbmsg.dll       
10-Sep-2003  03:33  6.5.6980.25        24,064  Mdbrole.dll      
10-Sep-2003  16:12  6.5.6980.25        13,312  Mdbtask.dll         
10-Sep-2003  16:11  6.5.6980.25     5,038,080  Store.exe
Note Because of file dependencies, this update requires Microsoft Exchange Server 2003.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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Keywords: KB827915, kbbug, kbfix, kbqfe, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 827915
Revision : 8
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 235