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Mouse Pointer Disappears or Changes to a Square in a Guest PC

Symptoms

When you start a guest PC, the pointer may disappear or may change to a square in the guest PC.

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Cause

This problem may occur when either of the following conditions is true:
  • The Enable pointer shadow check box is selected.
  • The guest PC is accessed remotely.

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Resolution

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.


To resolve this problem, click to clear the Enable pointer shadow check box in the guest PC. To do this, follow these steps:
  1. Click Start, point to Control Panel, and then click Mouse.
  2. In the Mouse Properties dialog box, click the Pointers tab, and then click to clear the Enable pointer shadow check box.
  3. Click Apply, and then click OK.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

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Keywords: kbentirenet, kbprb, kb

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Article Info
Article ID : 825298
Revision : 6
Created on : 4/17/2018
Published on : 4/17/2018
Exists online : False
Views : 226