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Outlook and OWA experience various performance issues


View products that this article applies to.

Symptoms

When a client uses Microsoft Outlook Web Access (OWA) to view a message that contains a unique sequence of characters, the World Wide Web Publishing Service may quit unexpectedly. Sometimes the World Wide Web Publishing Service may not quit, but other problems may occur. For example, Microsoft Outlook clients may not be able to connect to the server, or messages may become stuck in the queues.

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Resolution

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Microsoft Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824282� September 2003 Exchange 2000 Server Post-Service Pack 3 rollup

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Component: OWA

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   02-Jul-2003  19:29  6.0.6483.0      3,915,776  Cdoex.dll        
   02-Jul-2003  20:26  6.0.6483.0        851,968  Davex.dll        
   02-Jul-2003  20:26  6.0.6483.0         53,248  Davexpc.dll      
   02-Jul-2003  18:56  6.0.6483.0        577,536  Dsaccess.dll     
   02-Jul-2003  18:04  6.0.6483.0        184,320  Dscmsg.dll       
   02-Jul-2003  19:29  6.0.6483.0      3,575,808  Excdo.dll        
   02-Jul-2003  18:56  6.0.6483.0        258,048  Exmime.dll       
   02-Jul-2003  20:26  6.0.6483.0        143,360  Exodbesh.dll     
   02-Jul-2003  20:26  6.0.6483.0         57,344  Exodbpc.dll      
   02-Jul-2003  20:26  6.0.6483.0        200,704  Exodbprx.dll     
   02-Jul-2003  20:26  6.0.6483.0      2,174,976  Exoledb.dll      
   02-Jul-2003  18:53  6.0.6483.0         81,920  Exosal.dll       
   02-Jul-2003  20:26  6.0.6483.0        307,200  Exprox.dll       
   02-Jul-2003  18:07  6.0.6483.0        143,360  Exschema.exe     
   02-Jul-2003  18:09  6.0.6483.0        675,840  Exwform.dll      
   02-Jul-2003  17:55  6.0.6483.0         49,152  Mdbevent.dll     
   02-Jul-2003  18:15  6.0.6483.0      2,285,568  Mdbmsg.dll       
   02-Jul-2003  17:57  6.0.6483.0         32,768  Mdbrole.dll      
   02-Jul-2003  18:57  6.0.6483.0         24,576  Mdbtask.dll      
   02-Jul-2003  18:55  6.0.6483.0      4,648,960  Store.exe        
				
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378� How to obtain the latest Exchange 2000 Server service pack

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More information

For more information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684� Description of the standard terminology that is used to describe Microsoft software updates

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB824946, kbbug, kbexchange2000presp4fix, kbfix, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 824946
Revision : 8
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 265