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Windows Server 2003 Domain Controller May Stop Responding If Systems Management Server 2.0 Is Installed

View products that this article applies to.

Symptoms

When you restart a Microsoft Windows Server 2003 domain controller that has Systems Management Server (SMS) 2.0 installed, the computer may stop responding when it starts SMS services.

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Resolution

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart Requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Jul-2003  19:09  5.3.18.4        4,540,504  Sms2.0-sp5-kb824153-x86-enu.exe
After the fix is installed, the following files will have the listed attributes or later:
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   17-Jul-2003  17:48  2.0.1493.5140     238,944  Abnwcli.dll      
   17-Jul-2003  17:48  2.0.92.10         383,470  Apasetup.exe     
   17-Jul-2003  17:48  2.0.1493.5140     263,008  Bindclin.dll     
   17-Jul-2003  17:48  2.0.92.10       1,377,456  Ccmcore.exe      
   17-Jul-2003  17:48  2.0.1493.5144   3,497,164  Clicore.exe      
   17-Jul-2003  17:48  2.0.1493.5144      90,480  Clisvcl.exe      
   17-Jul-2003  17:48  2.0.1493.5144       8,512  Cliver.exe       
   17-Jul-2003  17:48                         67  Compverbase.ini
   17-Jul-2003  17:48                         67  Compversmsapm32.ini
   17-Jul-2003  17:48  2.0.1493.5136      35,168  Cqmgr32.dll      
   17-Jul-2003  17:48  2.0.1493.5140     161,120  Falclin.dll      
   17-Jul-2003  17:48                        292  Filelist.out
   17-Jul-2003  17:48  2.0.1493.5140     340,832  Mslmclin.dll     
   17-Jul-2003  17:48  2.0.1493.5140     272,736  Ndsclin.dll      
   17-Jul-2003  17:48  2.0.1493.5011     855,312  Preinst.exe      
   17-Jul-2003  17:48  2.0.1493.5142     257,904  Smsapm32.exe

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Workaround

To work around this problem and to restart Windows Server 2003, follow these steps:
  1. Restart the computer.
  2. When you receive the message "Please select the operating system to start," press F8.
  3. In "Windows Advanced Option Menu," use the arrow keys to select Safe Mode, and then press ENTER.

    Note NUM LOCK must be off before the arrow keys on the numeric keypad will function.
  4. If other operating systems are installed on the computer, click "Microsoft Windows Server 2003" on the menu list, and then press ENTER.
  5. Start Safe Mode, and then log on using an account with administrative credentials.
  6. Click Start, point to Administrative Tools, and then click Services.
  7. In the services list, right-click SMS Client Service, and then click Properties.
  8. Change the Startup type to Manual, and then click OK.
  9. Click Start, and then click Shut Down.
  10. Select Restart from the drop-down list, and then click OK to restart the computer.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB824153, kbqfe, kbsms200presp6fix, kbbug, kbfix, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 824153
Revision : 7
Created on : 10/25/2006
Published on : 10/25/2006
Exists online : False
Views : 317