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Windows Server 2003 stops responding after you install an array controller


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Symptoms

You may experience one or more of the following symptoms after you install an array controller in your Microsoft Windows Server 2003-based computer:
  • If you have multiple host bus adapters and each one is configured to access multiple ports, and you plug in a host bus adapter cable, Windows Server 2003 stops responding.
  • When you try to shut down or to restart the computer, Windows Server 2003 stops responding at the final black screen that appears before you expect the computer to turn off. You must manually turn off the power and then turn on the power to restart the computer.
  • If you have a host bus adapter that is configured to use a single path to a shared storage device that contains multiple devices, and you remove certain disks from an array by using a storage management program, when you try to restart Windows Server 2003, Windows Server 2003 stops responding.
  • When the computer is under a moderate input/output load, the Storport.sys driver may not return a completion status to the program that called it.

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Resolution

Hotfix information

This hotfix has been replaced by the hotfix that is described in the following Microsoft Knowledge Base article:
838894 An updated Storport storage driver (version 5.2.3790.173) is available for Windows Server 2003

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB823728, kbwinserv2003presp1fix, kbqfe, kbfix, kbbug, kbqfe

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Article Info
Article ID : 823728
Revision : 18
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 141