Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Information store may stop responding on an Exchange server with several processors.

Information store may stop responding on an Exchange server with several processors.

View products that this article applies to.

Symptoms

The Microsoft Exchange Information Store may stop responding on a Microsoft Exchange 2000 Server computer or a Microsoft Exchange Server 2003 computer that uses multiple processors.

Note This problem has only been reported on computers that have several processors, typically around eight processors. This problem has also been reported on computers that use four Intel processors that use Hyper-Threading Technology.

↑ Back to the top

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378� How to obtain the latest Exchange 2000 Server service pack

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Exchange Server 2003
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Sep-2003  08:01  6.5.6980.28       199,680  Exmime.dll
Microsoft Exchange 2000 Server 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   22-Jul-2003  09:48  6.0.6489.0      3,915,776  Cdoex.dll        
   22-Jul-2003  09:42  6.0.6489.0        851,968  Davex.dll        
   22-Jul-2003  09:42  6.0.6489.0         53,248  Davexpc.dll      
   22-Jul-2003  09:39  6.0.6489.0        577,536  Dsaccess.dll     
   22-Jul-2003  09:00  6.0.6489.0        184,320  Dscmsg.dll       
   22-Jul-2003  09:01  6.0.6489.0        958,464  Emsmdb32.dll     
   22-Jul-2003  09:48  6.0.6489.0      3,575,808  Excdo.dll        
   22-Jul-2003  09:40  6.0.6489.0        258,048  Exmime.dll       
   22-Jul-2003  09:42  6.0.6489.0        143,360  Exodbesh.dll     
   22-Jul-2003  09:42  6.0.6489.0         57,344  Exodbpc.dll      
   22-Jul-2003  09:42  6.0.6489.0        200,704  Exodbprx.dll     
   22-Jul-2003  09:42  6.0.6489.0      2,174,976  Exoledb.dll      
   22-Jul-2003  09:37  6.0.6489.0         81,920  Exosal.dll       
   22-Jul-2003  09:42  6.0.6489.0        307,200  Exprox.dll       
   22-Jul-2003  08:59  6.0.6489.0        143,360  Exschema.exe     
   22-Jul-2003  09:00  6.0.6489.0        675,840  Exwform.dll      
   22-Jul-2003  08:54  6.0.6489.0         49,152  Mdbevent.dll     
   22-Jul-2003  08:58  6.0.6489.0      2,285,568  Mdbmsg.dll       
   22-Jul-2003  08:54  6.0.6489.0         32,768  Mdbrole.dll      
   22-Jul-2003  09:40  6.0.6489.0         24,576  Mdbtask.dll      
   22-Jul-2003  09:38  6.0.6489.0      4,657,152  Store.exe

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More information

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

↑ Back to the top

Keywords: kbautohotfix, kbqfe, kbexchange2003presp1fix, kbqfe, kbfix, kbexchange2000presp4fix, kbbug, kbhotfixserver, KB823597

↑ Back to the top

Article Info
Article ID : 823597
Revision : 8
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 313