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Event ID 327 Is Logged and You Receive a Non-Delivery Receipt After an Extended Period of Time

View products that this article applies to.

Symptoms

When you try to send an e-mail message, you receive a non-delivery receipt (NDR) after an extended period of time has passed. For example, you receive an NDR two days after you sent the e-mail message.

The NDR that you receive is similar to the following message:
Your message did not reach some or all of the intended recipients.
Subject: Subject
Sent: Date_and_Time
The following recipient(s) could not be reached:
User_Name on Date_and_Time
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
<WholeNumber.circuitz.vashisth.com #5.0.0>


When you view the Application log in Event Viewer on your Exchange 2003 server, you see that the following event is logged every five minutes:

Event Type: Warning
Event Source: MSExchangeTransport
Event Category: Exchange Store Driver
Event ID: 327
Computer: Computer_Name
Description:
The following call : EcGetMime to the store failed. Error code : -2147024809. MDB : 87354ede-8a7b-4a27-8778-2e7b84422acd. FID : 1-123. MID : 1-1918B1D. File : .

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Cause

This problem may occur if an e-mail message is stuck in the local delivery queue. An e-mail message may become stuck in the local queue if the message content becomes corrupted during the content conversion from MAPI to MIME. MIME conversion fails if there is some data in the message that the IMAIL component cannot map to MIME.

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Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: MDB

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version      Size    File name
   --------------------------------------------------
   31-Jul-2003  18:19  6.5.6980.15        49,152  Mdbevent.dll     
   31-Jul-2003  18:21  6.5.6980.15        24,064  Mdbrole.dll
   31-Jul-2003  19:58  6.5.6980.15        13,312  Mdbtask.dll
   31-Jul-2003  19:57  6.5.6980.15     5,030,400  Store.exe

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Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

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Keywords: KB823494, kbbug, kbfix, kbqfe, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 823494
Revision : 5
Created on : 10/25/2007
Published on : 10/25/2007
Exists online : False
Views : 295