A USB 1.1 memory key device generates an error in Event Viewer when you connect the device to your computer

When you connect a Universal Serial Bus (USB) memory key or memory stick device to your Windows 2000-based computer or to your Windows Server 2003-based computer, an error entry may be recorded in Event Viewer. However, the USB device works correctly. For example, read and write operations work correctly.

The Disk class driver (Disk.sys) requests mode page 0x00, which is an undefined page. This request causes an error to occur.

Windows 2000

Hotfix Information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size    File name
   -------------------------------------------------------
   14-Apr-2003  20:53  5.0.2195.6736  35,856  Classpnp.sys
   18-Jun-2003  18:51  5.0.2195.6758  30,800  Disk.sys

Windows Server 2003

This issue is scheduled to be resolved in Windows Server 2003 Service Pack 1.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.