To work around this problem, change the format of the message to either plain text or Rich Text Format before you print the message. To change the format of a received message:
- Open the message.
- On the Format menu, click either Plain Text or Rich Text.
If the message is in HTML format, you must first click Edit message on the Edit menu.
For additional information about how to configure the "Read as Plain Text" feature in Outlook, click the following article number to view the article in the Microsoft Knowledge Base:
307594
Users can read nonsecure e-mail as plain text
Note You can use Outlook system policy to mandate that all internal e-mail messages be created by using plain text or Rich Text Format.