Embedded images do not appear in a programmatically sent e-mail message

View products that this article applies to.

Symptoms

When you programmatically send an e-mail message that contains embedded (inline) images to a Microsoft Outlook client, the images may not appear either in the preview pane or in the body of the message when the recipient opens the message. The locations where you expect the images to appear display a placeholder containing a red X character.

If the recipient closes the message, selects another message, and then re-opens or previews the original message, the images appear correctly.

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Cause

This problem occurs if both of the following conditions exist:

You send the message from Collaboration Data Objects (CDO) and programmatically request a read receipt.

-and-
The Preview Pane option is enabled in the Outlook client that receives the message.

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Resolution

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282� September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: Information Store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   24-Jun-2003  19:40  6.0.6479.0      3,915,776  Cdoex.dll        
   24-Jun-2003  19:34  6.0.6479.0        851,968  Davex.dll        
   24-Jun-2003  19:34  6.0.6479.0         53,248  Davexpc.dll      
   24-Jun-2003  19:32  6.0.6479.0        577,536  Dsaccess.dll     
   24-Jun-2003  18:46  6.0.6479.0        184,320  Dscmsg.dll       
   24-Jun-2003  19:40  6.0.6479.0      3,575,808  Excdo.dll        
   24-Jun-2003  19:32  6.0.6479.0        258,048  Exmime.dll       
   24-Jun-2003  19:34  6.0.6479.0        143,360  Exodbesh.dll     
   24-Jun-2003  19:34  6.0.6479.0         57,344  Exodbpc.dll      
   24-Jun-2003  19:34  6.0.6479.0        200,704  Exodbprx.dll     
   24-Jun-2003  19:34  6.0.6479.0      2,174,976  Exoledb.dll      
   24-Jun-2003  19:30  6.0.6479.0         81,920  Exosal.dll       
   24-Jun-2003  19:34  6.0.6479.0        307,200  Exprox.dll       
   24-Jun-2003  18:47  6.0.6479.0        143,360  Exschema.exe     
   24-Jun-2003  18:47  6.0.6479.0        671,744  Exwform.dll      
   24-Jun-2003  18:39  6.0.6479.0         49,152  Mdbevent.dll     
   24-Jun-2003  19:03  6.0.6479.0      2,285,568  Mdbmsg.dll       
   24-Jun-2003  18:41  6.0.6479.0         32,768  Mdbrole.dll      
   24-Jun-2003  19:32  6.0.6479.0         24,576  Mdbtask.dll      
   24-Jun-2003  19:31  6.0.6479.0      4,648,960  Store.exe

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

301378� How to Obtain the Latest Exchange 2000 Server Service Pack

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

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More information

If Outlook is configured to always send a response when it is prompted for a read receipt, the images do not appear in the preview pane or when you open the message. If Outlook is configured to prompt the recipient before it sends a read receipt, the images appear in the preview pane, but they do not appear when the message is opened.

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