To resolve this problem, click
Yes or click
No in the error message that is mentioned in the "Symptoms" section of this article.
Scenario 1
If you click
Yes in the error message, the Fixmapi.exe utility starts and tries to fix the file conflict with the MAPI core files by installing the correct version.
If a currently running program is using the Mapi32.dll file, the Fixmapi.exe utility may not fix the file conflict. In this case, you receive the following error message:
Outlook was unable to resolve the conflict between a recently installed program and Microsoft Office or other e-mail-enabled programs. Outlook needs to modify a system component that another program is currently using. To fix this problem, please restart Windows.
If you click
OK in this error message, Microsoft Windows does not restart. However, an entry for the Fixmapi.exe utility is placed in the
RunOnce registry key. The next time that you start Windows, the Fixmapi.exe utility tries to correct the Mapi32.dll file conflict.
Scenario 2
If you click
No in the error message that is mentioned in the "Symptoms" section of this article, a change is not made to the MAPI core files. Because Outlook uses the Mapi32.dll file in the
C:\Program Files\Common Files\SYSTEM\MSMapi\1033 folder, clicking
No does not affect the operation of the program.