You Cannot Create a New Public Folder or Move Items to a Public Folder That Is Stored on an Exchange 2000 Server By Using OWA

When you use Microsoft Outlook Web Access (OWA) to access a public folder that is stored on an Microsoft Exchange 2000 Server computer, you may find that you cannot create a new public folder or move or copy items to a public folder. For example, you may experience one or both of the following symptoms:

• When you connect to the public folder directly by using the Uniform Resource Locator (URL) of the public folder (for example, http://ServerName/Public/FolderName), and then you perform either of the following actions to create a new folder, the Create New Folder dialog box is not displayed correctly:
  • Click the public folder, and then click New.
    
    -or-
  • Right-click the public folder, and then click New Folder.
• When you right-click the public folder, and then click Move/Copy, the Move/Copy Item dialog box is not displayed correctly.

This problem may occur if all the following conditions are true:

• Your Exchange environment contains both Exchange 2000 Server and Exchange Server 2003 back-end servers.
• Your mailbox is stored on an Exchange Server 2003 back-end server.
• You use OWA to access a public folder that is stored on an Exchange 2000 back-end server.
• The root folder of the Exchange 2000 public folder that you access is located on the Exchange 2003 back-end server.

To work around this problem, use one or both of the following methods as appropriate to your situation:

• To create a new folder, connect to the root folder of the public folder (for example, http://ServerName/Public), and then click the public folder where you want to create the new folder.
• To move or copy a public folder or items in a public folder, drag the item to the folder that you want to move or copy the item to.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.