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Unicode characters that are in the subject line of a message are lost


View products that this article applies to.

Symptoms

Unicode characters that are in a public folder-based message subject line may disappear, or may be replaced with the question mark character (?).

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Cause

This problem may occur when the following conditions are true:
  • The message contains Unicode characters in its subject line.
  • The message is posted to a public folder.
  • The message has been replicated to another server that is located in a different routing group.
  • A user views the replicated copy of the message.

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Resolution

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server post-Service Pack 3 rollup

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Microsoft Exchange 2000 Server Service Pack 3 must be installed on your computer before you install this hotfix. For more information about how to obtain the latest Exchange 2000 Server service pack, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

Restart Requirement

After you install this hotfix, stop and then restart the Information Store service. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Component: Information Store
   Date         Time   Version         Size       File name     
   ----------------------------------------------------------------
   24-Apr-2003  00:33  6.0.6458.0      3,915,776  Cdoex.dll        
   24-Apr-2003  00:18  6.0.6458.0        827,392  Davex.dll        
   23-Apr-2003  21:08  6.0.6458.0        577,536  Dsaccess.dll     
   24-Apr-2003  00:28  6.0.6458.0        184,320  Dscmsg.dll       
   24-Apr-2003  00:33  6.0.6458.0      3,575,808  Excdo.dll        
   23-Apr-2003  21:08  6.0.6458.0        258,048  Exmime.dll       
   24-Apr-2003  00:18  6.0.6458.0      2,138,112  Exoledb.dll      
   23-Apr-2003  21:06  6.0.6458.0         81,920  Exosal.dll       
   24-Apr-2003  00:19  6.0.6458.0        307,200  Exprox.dll             
   23-Apr-2003  20:17  6.0.6458.0         49,152  Mdbevent.dll     
   24-Apr-2003  00:41  6.0.6458.0      2,285,568  Mdbmsg.dll       
   23-Apr-2003  20:17  6.0.6458.0         32,768  Mdbrole.dll      
   23-Apr-2003  21:08  6.0.6458.0         24,576  Mdbtask.dll      
   01-Aug-2002  06:37  6.0.6300.1         84,480  Spuninst.exe     
   23-Apr-2003  21:07  6.0.6458.0      4,648,960  Store.exe

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: KB818508, kbbug, kbexchange2000presp4fix, kbqfe, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 818508
Revision : 6
Created on : 2/20/2007
Published on : 2/20/2007
Exists online : False
Views : 208