Public folder hierarchy messages are stuck in outgoing queues in Exchange 2000 Server

Public folder messages may become stuck in outgoing queues and the following warning or information messages may be logged in the application log:

Event Type: Warning
Event Source: MSExchangeTransport
Event Category: (3)
Event ID: 4000
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: Message delivery to the remote domain DomainName failed for the following reason: Unable to open the message for delivery. Data: 0000: e0 02 04 c0 �..�

Event Type: Information
Event Source: EXOLEDB
Event Category: General
Event ID: 122
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: Microsoft Exchange OLEDB was unable to initialize property table.

This issue may occur when the Everyone group is explicitly denied permissions on both of the following two objects:

• Create top level public folder (CF4B9D46-AFE6-11D2-AA04-00C04F8EEDD8)
• Create named properties in the information store (D74A8766-22B9-11D3-AA62-00C04F8EEDD8)

To resolve this issue, configure the permissions correctly. To do so, follow these steps.

Warning If you use the ADSI Edit snap-in, the LDP utility, or any other LDAP version 3 client, and you incorrectly modify the attributes of Active Directory objects, you can cause serious problems. These problems may require you to reinstall Microsoft Windows 2000 Server, Microsoft Windows Server 2003, Microsoft Exchange 2000 Server, Microsoft Exchange Server 2003, or both Windows and Exchange. Microsoft cannot guarantee that problems that occur if you incorrectly modify Active Directory object attributes can be solved. Modify these attributes at your own risk.

1. Start ADSI Edit, and then locate the following container in the CN=Configuration container, where Organization is the name of your Exchange 2000 or Exchange 2003 organization, and where administrative_group is the name of your administrative group:
   CN=Services,CN=Microsoft Exchange,CN=Organization,CN=Administrative Groups,CN=administrative_group,CN=Folder Hierarchies,CN=Public Folders
2. Right-click CN=Public Folders, and then click Properties.
3. Click the Security tab.
4. Make sure that the Allow inheritable permissions from parent to propagate to this object check box is selected.
5. Make sure that the Everyone group has the following Allow permission:
   • Create named properties in the information store
   • Create top level public folder
   If the Allow inheritable permissions from parent to propagate to this object check box is selected, the Everyone group should already have these permissions. Make sure that the Deny check boxes are not selected.

To install ADSI Edit together with many other support tools, double-click Setup.exe in the Support\Tools folder on your Windows 2000 Server CD-ROM.