XADM: Microsoft Exchange 2000 Information Store Quits Unexpectedly and Logs Event ID 7031

The Exchange 2000 Server information store quits unexpectedly, and you cannot start the service manually. When you view the Application event log, you see that the following event has been logged:

Event ID: 7031
Source: Service Control Manager
Description: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this <n> time(s). The following corrective action will be taken in 1 milliseconds: No Action.

Cumulative Rollup Information

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. Component: Information store

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Important You must manually stop the Exchange services before you install this hotfix. This hotfix is not effective until you restart your computer. Make sure that you restart your computer after you apply this hotfix.

Note Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base: Note After you install this hotfix, an Exchange 2000 Hotfix (SP4) [See 814924 for more information] entry is listed in the Add/Remove Programs tool in Control Panel.

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.