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Keyboard shortcuts do not function on a delegated mailbox


View products that this article applies to.

For a Microsoft Outlook 2000 version of this article, see 814760 (http://support.microsoft.com/kb/814760/ ) .
For a Microsoft Outlook 2000 version of this article, see 814760 (http://support.microsoft.com/kb/814760/ ) .

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Symptoms

When you are a delegate for a mailbox in Outlook 2002, you may not be able to use the following keyboard shortcuts when you are working with the e-mail messages in the mailbox:
  • END: Does not move the pointer to the last message in the mailbox.
  • HOME: Does not move the pointer to the first message in the mailbox.
  • CTRL+A: Does not select all the messages in the mailbox.

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Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   10-Jan-2003  22:47  6.0.6398.0      3,915,776  Cdoex.dll        
   10-Jan-2003  22:35  6.0.6398.0        131,072  Drviis.dll       
   10-Jan-2003  22:47  6.0.6398.0      3,567,616  Excdo.dll        
   10-Jan-2003  22:35  6.0.6398.0        258,048  Exmime.dll       
   10-Jan-2003  22:38  6.0.6398.0      1,691,648  Exoledb.dll      
   10-Jan-2003  22:39  6.0.6398.0        303,104  Exsmtp.dll       
   10-Jan-2003  22:02  6.0.6398.0      2,260,992  Mdbmsg.dll       
   10-Jan-2003  21:33  6.0.6398.0         32,768  Mdbrole.dll      
   10-Jan-2003  22:32  6.0.6398.0         94,208  Peexch50.dll     
   10-Jan-2003  22:33  6.0.6398.0        393,216  Phatcat.dll      
   10-Jan-2003  22:34  6.0.6398.0      4,591,616  Store.exe    
				
Note Because of file dependencies, this update requires Exchange 2000 Server Service Pack 3 (SP3).

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
301378� How to Obtain the Latest Exchange 2000 Server Service Pack

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Status

Microsoft has confirmed that this is a problem in Exchange 2000 Server.

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Keywords: KB814759, kbbug, kbexchange2000presp4fix, kbfix, kbqfe, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 814759
Revision : 8
Created on : 2/1/2007
Published on : 2/1/2007
Exists online : False
Views : 292