Cannot Install the Full Version of ISA Server 2000 Over the Evaluation Version

When you try to install a non-evaluation version of Microsoft Internet Security and Acceleration (ISA) Server 2000 to replace an evaluation version of the program, one or more of the following behaviors may occur:

�	You receive several messages that report that one or more of the following files are in use: MSFPC.dll MSFPCUI.dll SUMGEN.DLL
�	You receive the following error message: Setup Error 688: A command line option has been used that is valid only in maintenance mode.
�	If you try to install ISA Server 2000 in a different folder, Setup continues, but then stops responding, or "hangs".
�	You cannot remove the evaluation version of ISA Server 2000.

This issue may occur if your ISA Server 2000 installation files are damaged.

To completely remove ISA Server 2000, run the Rmisa.exe utility that is included in the ISA\I386 folder on the ISA Server 2000 CD-ROM.

Note: When you run the Rmisa.exe utility, you are prompted to remove all the ISA Server 2000 components. To resolve this issue, follow these steps:

Important Before you follow these steps, back up your ISA Server 2000 configuration information by using the Isainfo.vbs file. For information about how to obtain the Isainfo.vbs file, contact Microsoft Product Support Services (PSS). For information about how to contact Microsoft PSS, visit the following Microsoft Web site:

1.	Stop the ISA Server 2000-related services. To do this, stop the Microsoft ISA Server Control service in the Services Control Panel utility. This also stops the following dependent services: Microsoft Scheduled Cache Content Download Microsoft Firewall Microsoft Web Proxy
2.	Run the Rmisa.exe utility that is included in the ISA\i386 folder on the ISA Server 2000 CD-ROM. Note When you are prompted to remove all ISA Server 2000 components, press Y.
3.	Restart the computer.
4.	Install the Standard or Enterprise version of ISA Server 2000. If ISA Server Setup reports that it has found an older version, click OK to perform an upgrade installation.

For information about how to obtain Service Pack 1 (SP1) for ISA Server 2000, visit the following Web site: For additional information, click the following article number to view the article in the Microsoft Knowledge Base: