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Access Violation Occurs in Mshtmled.dll When You Use a Web Browser Control

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Symptoms

When you use a Web Browser Control to browse Web sites, an access violation exception may occur in Mshtmled.dll. The crash data may be similar to the following:
ChildEBP RetAddr  Args to Child
0006db0c 700dc939 07078ce0 00000000 7000b8b0 mshtmled+0x206c
0006dba0 700dc7d9 0163ef70 00000113 01600850 mshtml!MatchExactGetIDsOfNames+0x70f60
0006dbc0 7000290b 01600d30 016010ec 70001cef mshtml!MatchExactGetIDsOfNames+0x70e00
0006dcf8 77e713fd 00070232 00000265 000043b1 mshtml+0x290b
0006dd1c 77e769c6 0006dd58 00000000 71111fb2 USER32!DispatchMessageWorker+0x107 
0006dd28 71111fb2 0006dd58 00000000 0007a2b0 USER32!DispatchMessageW+0xb 
0006dd40 7112f090 0006dd58 0006ee88 00079aa8 BROWSEUI!TimedDispatchMessage+0x35 
0006dd8c 7112ee7b 00b000fa 0006ee88 00079aa8 BROWSEUI!BrowserThreadProc+0x240 
0006de14 7112ed95 00079aa8 00000001 00079aa8 BROWSEUI!BrowserProtectedThreadProc+0xc6 
0006ee90 7151a001 00079aa8 71519d7d 00079aa8 BROWSEUI!SHOpenFolderWindow+0x206 
0006ff00 0040168a 00072832 00000001 00402147 shdocvw!Ordinal131+0x1c3
0006ff0c 00402147 00072832 00000001 019fe190 IEXPLORE!IEWinMain+0x4a 
0006ff60 00401726 00400000 00000000 00072832 IEXPLORE!WinMainT+0x2cb 
0006ffc0 77f1bbb5 019fe190 019fe198 7ffdf000 IEXPLORE!ModuleEntry+0x99
0006fff0 00000000 0040168d 00000000 000000b0 KERNEL32!BaseProcessStart+0x40

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Resolution

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Internet Explorer 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version         Size     File name
   ---------------------------------------------------------
   17-Jan-2003  16:21  5.50.4925.1700  415,504  Mshtmled.dll

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Status

Microsoft has confirmed that this is a problem in Microsoft Internet Explorer 5.5.

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Keywords: KB812792, kbbug, kbfix, kbie550presp3fix, kbqfe, kbhotfixserver

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Article Info
Article ID : 812792
Revision : 4
Created on : 10/10/2005
Published on : 10/10/2005
Exists online : False
Views : 363