Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

The Microsoft Exchange Information Store service crashes when you send an HTML message to a server that is running Exchange 2000 Server


View products that this article applies to.

Symptoms

When you send an HTML message to a server that is running Microsoft Exchange 2000 Server, the Microsoft Exchange Information Store service on the Exchange server crashes.

↑ Back to the top


Resolution

Cumulative update information

To resolve this problem, obtain the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870540� Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date          Time    Version      Size        File name
   ----------------------------------------------------------
   23-Dec-2002   07:18   6.0.6389.0   3,915,776   Cdoex.dll        
   23-Dec-2002   07:18   6.0.6389.0   3,567,616   Excdo.dll        
   23-Dec-2002   07:04   6.0.6389.0     258,048   Exmime.dll       
   23-Dec-2002   07:08   6.0.6389.0   1,691,648   Exoledb.dll      
   23-Dec-2002   06:26   6.0.6389.0   2,260,992   Mdbmsg.dll       
   23-Dec-2002   06:00   6.0.6389.0      32,768   Mdbrole.dll      
   23-Dec-2002   07:03   6.0.6389.0   4,591,616   Store.exe  

Prerequisites

Because of file dependencies, this hotfix requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
301378� How to obtain the latest Exchange 2000 Server service pack

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

↑ Back to the top


Keywords: KB812047, kbbug, kbexchange2000presp4fix, kbfix, kbqfe, kbexchstore, kbqfe, kbhotfixserver, kbautohotfix

↑ Back to the top

Article Info
Article ID : 812047
Revision : 5
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 212