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  2. PRB: Error Message: A Failure Occurred in CA_Start_MSDTC_ClusterService()

PRB: Error Message: A Failure Occurred in CA_Start_MSDTC_ClusterService()

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Symptoms

When you install Commerce Server 2002 on a cluster, you may receive the following error message:
Microsoft Commerce Server 2002 WARNING: A failure occurred in CA_Start_MSDTC_ClusterService() on c:\thorium\private\setup\ca_dll\cluster.cpp:570. The error code is -2147019889, and the description is: The cluster resource could not be found.

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Cause

This error occurs when the clustered Microsoft Distributed Transaction Coordinator (DTC) resource is not named MSDTC.

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Resolution

To resolve this problem, rename the clustered resource MSDTC, and then install Commerce Server 2002.

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Status

This behavior is by design.

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More information

To rename the DTC resource, follow these steps:
1.Click Start, point to Programs, point to Administrative Tools, and then click Cluster Administrator. The Cluster Administrator console appears.
2.Expand Groups.
3.Click the Cluster Group icon.
4.Right-click the Resource Type named Distributed Transaction Coordinator.
5.Click Properties.
6.Click the General tab, and then type MSDTC in the Name text box.
7.Click OK.

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Keywords: KB810321, kbclustering, kbprb

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Article Info
Article ID : 810321
Revision : 1
Created on : 2/15/2003
Published on : 2/15/2003
Exists online : False
Views : 300